DVA still on wrong road!

Thursday, 14 September 2017

DVA still on wrong road! thumbnailDVA continues to miss targets, according to its annual report

THE DVA has admitted missing targets aimed at reducing waiting times for driving licence application.
According to the Agency's annual report, the introduction of a new IT system created a backlog that doubled processing times.
And while the report suggests improvements are being made, DVA sources have told the Chronicle staff are still overwhelmed and morale remains very low.
The DVA also acknowledged the IT system crises has delayed the roll-out of online licence renewal services by at least a year.
The report describes how a backlog formed when the old IT system was shut down to allow transfer of data to the new system.
“The implementation and settling down period for the new system added to that backlog and increased processing times from 10 to 20 working days," it states.
The report goes on to describe how the Replacement Drivers System (RDS) should have facilitated the introduction of online services by March 2017 - but that hasn't happened
The new facility would have allowed customers to view their driving licence, track the status of online applications and request renewals and duplicates over the internet.
*Read the full story in this week's Chronicle


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