Access denied for disabled customer

Thursday, 26 January 2017

Access denied for disabled customer thumbnailMark McGregor lifts his wheelchair bound mother into the Halifax branch in Coleraine town centre for an appointment on Friday. The premises have no disabled access.

A PORTSTEWART man carried his disabled mother into a Coleraine building society on Friday in protest against the lack of access facilities for wheelchair users.
Just days earlier 70-year-old Sylvia Simpson, who lives in Coleraine's Mountsandel Road, had been asked to travel to Halifax's branch in Ballymena after being unable to attend an appointment to set up a new account.
Her son, Mark McGregor, 35, said he'd been "forced" to carry his mother up the steps to attend her appointment on Friday, January 20.
He added: "We don't have the time to go Ballymena. Everyone should have reasonable access to buildings. She's been a customer here for years and has had to conduct her business on the street. I asked the clerks at the bank for some assistance carrying her in but they refused to help."
On Tuesday, January 17, Mr McGregor had taken his mother to the bank to book an appointment to set up a new account, however, they were told that due to the lack of access she would have to re-book her appointment at a nearby branch. They suggested that she travel to Ballymena and offered to cover the cost of the trip.


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